A: You can make a reservation online 24/7 by selecting date and time and it will show current availability for that day OR you call us.
Q: Does the price include set up and delivery?
A: No, there is additional cost for delivery. Once you add items to your cart and hit check out, it will ask you for event address. After you put in address it will tell you how much for delivery.
Q: During what hours can equipment be rented out during?
A: Typically our items are rented between 7am and 11pm but anytime as long as it’s arranged and approved ahead.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 30 minutes – 4 hours before the rental time begins but in some cases as early as 7am. You can call us evening before the event day to get more accurate time. Please have the payment ready when we deliver.
Q: What payments do you take?
A: Cash, Company Check, or Credit/Debit Cards. If paying by cash, please have exact change when we deliver. There might be a 4% convenience fee if you pay with credit/debit card.
Q: Is there a sales tax?
A: There is no sales tax for Oregon residents. We are required to collect sales tax from Washington state residents 8.4% of the total cost.
Q. What are your Payment policies?
1)Applies to ALL orders regardless of the date (when) item(s) are booked. All reservations must be secured with a non-refundable deposit. For online orders we only accept payments using credit/debit cards. Personal checks may be accepted for payment if received at least 14 days prior to event. All balances must be paid prior to delivery unless agreed to in writing. All monies received are non-refundable.
Rain Checks (a.k.a. MyPlayCenter Credit)
Rain checks are available to be used for another event within 1 year of the canceled event date. They are dependent upon item availability. Some reasons for which rain checks would NOT be given include:
*Cancellations when outside cancellation period.
*Site being unsuitable (not enough space, type of ground surface, unsafe, etc).
*Lack of an adult being present to sign for the order during pre-arranged delivery time.
Q: What if it rains or it is too windy?
A: We reserve the right to cancel the rental due to bad weather if it threatens the safety of participants. Light sprinkle / light rain is fine but if the wind is over 15mph, it becomes unsafe.
Q: Do you offer any coupons?
A: From time to time we do Facebook discounts. Only one coupon / discount can be used at a time. Restrictions apply.
